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Kalipay Terms and Conditions

Last Updated: March 24, 2025

Welcome to Kalipay Resort Siargao! These Terms and Conditions govern your reservation, stay, and interactions with our resort. By booking with us, you acknowledge and agree to the following terms:

1. BOOKINGS & PAYMENTS

Kalipay Resort Siargao accepts reservations through multiple platforms:

  • Official Website (Cloudbeds): Payment is required in full on reservation to secure  your booking. Available payment methods include credit card with Tab payments and PayPal.
  • Booking.com (Hotel Collect): Payment is not processed by Booking.com. Instead, guests must settle the full amount directly with us via Tab Payments (which incurs a 4% processing fee). We may contact you via booking.com inbox, email, WhatsApp, Viber or SMS to arrange payment.
  • Airbnb & Agoda (Channel Collect): Payment is processed directly through these platforms. Guests do not need to make additional payments to us before arrival.

 

1.1 Payment Methods & Card Processing Fees

Kalipay Resort offers multiple direct payment options to provide flexibility while keeping room rates competitive.

Credit Card Payments via Tab Payments

Kalipay Resort uses Tab Payments to securely process credit and debit card transactions.

Online Card Payments

  • Online card payments processed via Tab are subject to a 4% service fee.
  • This fee is charged by Tab Payments, not by Kalipay Resort.
  • The total amount, including the service fee, is clearly displayed before payment confirmation.

In-Person Card Payments

  • Guests may choose to book and pay in person at the resort using our Tab card terminal.
  • In-person card payments are subject to a 3% card processing fee.
  • The applicable fee will be communicated at the time of payment.

Purpose of Card Fees

These fees help cover card processing, security, and transaction costs and allow Kalipay Resort to reduce reliance on third-party booking platforms with higher commission rates.

Refunds & Cancellations

  • Card processing and service fees charged by payment providers are non-refundable, unless otherwise required by law.
  • Approved refunds will be issued to the original payment method used.
  • Refund eligibility is subject to Kalipay Resort’s Cancellation Policy.

Currency & Exchange Rates

  • Prices are shown in the selected booking currency.
  • Exchange rates and any additional charges imposed by the cardholder’s bank are outside the control of Kalipay Resort.

Acceptance of Terms

By selecting a card payment option, whether online or in person, the guest acknowledges and agrees to the applicable processing fees outlined above. Guests are responsible for all transfer, processing, or service fees associated with their chosen payment method to ensure Kalipay Resort receives the full booking amount. Any unpaid fees may be collected upon arrival.

2. CANCELLATION & REFUND POLICY

  • Cancellations made at least 14 days before check-in will receive a full refund (excluding transfer fees)..
  • Cancellations made within 14 days of arrival will be charged the full amount of the reservation.
  • No-shows and last-minute cancellations are non-refundable. Rebooking to a future date is not allowed inside 14 days of check-in date..
  • Kalipay Resort is not responsible for unforeseen circumstances, such as flight cancellations, travel restrictions, or personal emergencies.

For any modifications or cancellation requests, please contact us via email or WhatsApp.

3. CHECK-IN & CHECK-OUT POLICY

  • Check-in: From 2:00 PM onwards. If arriving later than 6:00 PM, please notify us at least one (1) day in advance to arrange for late check-in.
  • Check-out: By 11:00 AM. Late check-out may be accommodated subject to room availability.
  • All room charges must be fully settled before check-out. We accept cash and credit card payments at the resort.

4. ROOM OCCUPANCY & BED SPECIFICATIONS

  • Luxury Studio Suite: Maximum occupancy 4 people. Additional charges apply:
    • ₱1,500 per night for a 3rd person.
    • ₱1,500 per night for a 4th person.
    • A double-size sofa bed can be set up in the living room (separated by a divider from the bedroom). No extra sofa beds are available.
  • King Room: Maximum occupancy 2 people.
  • All rooms have a king-size bed only (no twin/single beds available).
  • Children older than 2 years old are counted as additional persons.

5. RESTAURANT POLICY

  • Breakfast and lunch: Available from 6:30 AM to 4:00 PM.
  • Dinner: Served from 5:00 PM to 10:30 PM.
  • In-house guests receive a 20% discount on food and beverages.
  • The restaurant can open a tab for in-house guests, but all food and beverage payments must be settled in cash before check-out.

6. GENERAL RESORT POLICIES

  • Smoking: Prohibited inside guest rooms. Guests are allowed to smoke in room balconies and open air areas only.
  • Damages: Guests will be charged for any damage to resort property.
  • Pets: No pets allowed.
  • Lost & Found: Items left behind will be held for 30 days before disposal or donation to local charity.

7. LIABILITY & FORCE MAJEURE

Kalipay Resort Siargao is not liable for:

  • Personal injuries, losses, or damages incurred during your stay.
  • Unforeseen events beyond our control, such as natural disasters, power outages, travel disruptions or flight cancellations.

Guests are advised to secure travel insurance for coverage in case of emergencies.

8. BUSINESS PERMITS & LEGITIMACY

Kalipay Resort Siargao is a legally registered business in the Philippines. We comply with all necessary permits and regulations.

  • Business Permit Number: 0263
  • SEC Registration Number: CS201532732
  • Tourism Accreditation Number: DOT-R13-RES-00069-2021
  • BIR Tax Identification Number (TIN): 723-978-044

For verification, guests may request to view our permits displayed at the resort reception.

9. CONTACT INFORMATION

For inquiries, modifications, or concerns, please contact us:

Email: reservations@kalipaysiargao.com
Mobile / WhatsApp / Viber: +63 956 019 0172
Front Office Hours: Daily 7:00 AM – 6:00 PM (Philippine Time)

We look forward to welcoming you at Kalipay Resort Siargao!